Shipping Policy

Shipping Policy

At INNYA, we're committed to delivering your order quickly, safely, and efficiently. Below is everything you need to know about our shipping process.

Order Processing

  • All orders are processed within 24 hours of successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festive seasons, sale events, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll notify you via email or WhatsApp.

Delivery Timeline

Once your order has been dispatched, it is typically delivered within 3–5 business days for most locations across India.

Please note that delivery timelines may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

We offer simple and transparent shipping rates across India:

  • FREE Shipping on all Prepaid Orders across India.

  • Cash on Delivery (COD): ₹100 additional charge per order.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order is shipped, you'll receive a confirmation email and/or SMS/WhatsApp containing your tracking details. You can use the tracking link to monitor your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to us.

Address Changes

If you need to update your shipping address after placing your order, please contact our customer support as soon as possible. Address changes can only be accommodated if your order has not yet been dispatched.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier network delays

  • Remote or difficult-to-service locations

We appreciate your patience and will keep you informed if there are any unexpected delays.

Need Help?

If you have any questions about your order or shipment, our customer support team is happy to assist you.Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for choosing INNYA. We look forward to delivering premium comfort and style to your doorstep.

Last Updated: July 2026