Refund Policy

Return, Exchange & Refund Policy

At INNYA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our policy carefully before requesting a return or exchange. 

Return & Exchange Support

For all return or exchange-related queries, please contact us exclusively at innya2026@gmail.com. Kindly include your order number and details of your request so our team can assist you.

Please note that return or exchange requests must be submitted within the applicable policy period and are subject to our return and exchange policy.

Return & Exchange Policy

You may request a return or exchange within 5 days from the date your order is delivered.

To be eligible, the product must:

  • Be unused, unwashed, and unworn.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging.

  • Not have any stains, perfume, deodorant marks, or damage.

Important: Please inspect your product carefully before removing the tags. Products with removed or missing tags are not eligible for return or exchange.

Exchange Policy

We offer one FREE exchange per order.

For the first exchange, INNYA will arrange a free reverse pickup, wherever service is available.

If you wish to exchange the product a second time, an additional ₹200 exchange and shipping charge will apply.

Please note that only one complimentary exchange is provided per order.

Eligible Reasons for Return or Exchange

We accept return or exchange requests if:

  • You received a damaged or defective product.

  • The product delivered is different from what was ordered.

  • You received the wrong style or colour.

  • You received the wrong size.

  • You received the wrong quantity.

  • The product does not match the description on our website.

Return or Exchange Will NOT Be Accepted For

Unfortunately, we cannot accept returns or exchanges for the following reasons:

  • Change of mind.

  • Personal preference.

  • You simply do not like the product after receiving it.

We encourage customers to carefully review the product description, size guide, and images before placing an order.

Return Shipping Charges

If the return or exchange request is due to an error on our part (such as a wrong, defective, damaged, or incorrect item), INNYA will bear the return shipping cost.

If there is no fault with the product and the return request is approved for any other eligible reason, the return courier charges will be borne by the customer.

Refund Policy

Once your returned product is received and passes our quality inspection, your refund will be processed.

Refunds will be issued to the original payment method used while placing the order.

Please allow 5–7 business days for the refunded amount to reflect in your account after the refund has been approved.

If your order was placed using Cash on Delivery (COD), our customer support team will contact you to collect your bank account details for processing the refund.

For eligible refunds, a processing and logistics charge may apply to cover applicable shipping, return logistics, and payment processing costs, where permitted by applicable law.

The applicable deduction will be communicated to the customer before the refund is processed. Actual deductions will depend on the costs incurred and will not apply where prohibited by law or where a full refund is legally required.

Please note that returns for change of mind or personal colour preference are not accepted where the product matches its advertised description.

Special Sale Policy – 1 October to 5 November

During our special sale period from 1 October to 5 November, orders placed with promotional offers or discounted prices are eligible for exchange only, and not for refunds, except where a refund or other remedy is required under applicable law.

Customers may request an exchange for a different size, subject to product availability and compliance with INNYA’s exchange conditions. Products must be unused, unworn, unwashed, and returned with their original tags and packaging.

For eligible exchanges requested due to size or personal preference, applicable exchange and reverse-shipping charges will be communicated to the customer in advance innya2026@gmail.com.

If a product is defective, damaged, INNYA will address the complaint in accordance with applicable consumer-protection laws.

This special sale policy applies to qualifying orders placed between 1 October and 5 November, inclusive. We appreciate your understanding and support as we offer our best promotional prices during this period.

Non-Returnable Products

The following products are not eligible for return or exchange:

  • Products without original tags.

  • Washed or used products.

  • Damaged products caused by misuse or improper handling.

  • Products returned without original packaging.

  • Products returned after the 5-day return window.

How to Request a Return or Exchange

To initiate a return or exchange:

  1. Contact our customer support within 5 days of delivery.

  2. Share your order number along with clear photos of the product (if applicable).

  3. Our team will review your request and guide you through the next steps.

  4. If approved, we will arrange a reverse pickup (for the first exchange, where service is available).

Need Assistance?

For any questions regarding returns, exchanges, or refunds, please contact us.

Our team will be happy to assist you.

Thank you for shopping with INNYA. We appreciate your trust and are committed to providing a seamless shopping experience.

Last Updated: July 2026